VILLA OCCUPANCY
The villa is licensed by Osceola County, Florida for a maximum occupancy of ten(10) persons, including children and babies; this MUST NOT BE EXCEEDED.
BOOKING AND DEPOSIT
A provisional booking may be made via the telephone or email. This will be held for up to ten days, as agreed by the Owner at the time of making the provisional booking, but unless the appropriate deposit / full payment is received the reservation will be cancelled.
In order to confirm your booking a deposit, of value agreed with the Owner , is required.
Payment of the deposit confirms your acceptance of these terms and conditions.
BALANCE OF PAYMENT
This will be payable six weeks prior to the date of departure. Bookings that are made within eight weeks of departure are payable in full at the time of the booking. The Owner reserves the right to cancel the booking if payment is not received by the due date. Rentals are inclusive of electricity, water and local taxes. Local telephone calls are free.
SECURITY DEPOSIT
A Security Deposit is required with the payment balance and will be refunded once the property has been cleaned and checked for damage or loss of property. The person making the reservation is responsible for any damage deemed, by the property manager, to be over and above normal wear. Minor upsets and breakages are usually regarded as normal wear and tear. Please report any damage to the property manager. In the case of such damage, reasonable cost to repair the damage or replace the item will be deducted from the security deposit before it is returned. Where the deposit is insufficient then you are responsible for paying any outstanding costs.
IF YOU TERMINATE YOUR BOOKING
If you wish to terminate the whole or part of the booking once it has been confirmed, we must be informed in writing. The following termination charges will apply at the time of notification:
IF WE TERMINATE YOUR BOOKING
In the event of circumstances beyond our control requiring us to terminate a reservation i.e. including Acts of God, civil disturbances, strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, flood, drought, fire, legislation, technical/weather problems to transport, aircraft, closure of airports, sale of the villa, or any other event beyond the Owner's control. We the Owner, our servants or agents, will not be liable for any loss or damages sustained by the hirer in these circumstances and will only repay any Monies paid in respect of the reservation. In the event of termination, if required, we will attempt to find suitable alternative accommodation through our US Management Company, however this cannot be guaranteed.
ARRIVAL / DEPARTURE
Check in time is 4.00pm on the day of arrival and check out time is 10.00 am on the day of departure. This allows time for the villa to be cleaned in preparation for the next guest. In the event of another booking not starting immediately after, the property manager may be able to extend this time if you have a late return flight. We ask that you please leave the house in a clean and tidy condition.
SWIMMING POOL
The property has a private swimming pool. No glasses or crockery are allowed within the pool area. (Plastic cups and plates are provided). The Owner does not accept any liability for any injury however caused as a result of the use of the pool. Guests, especially parents of small children, are asked to take especial care around the pool and not to allow unsupervised children to use the pool. The pool cover is not strong enough to be stepped on. The pool is not designed for diving. Whilst this system has been sized by its installer to provide swimmable temperatures throughout the year the actual temperature of the pool will depend on many factors including; the time of year; prevailing weather conditions; time of day; use of the pool cover etc. No guarantees are made as to the actual pool temperature the system will attain on any one day. Auxiliary electric heating, if required in winter months, is charged as an additional extra. Local laws apply.
PETS
Pets are not permitted.
INSECTS
Florida is a sub-tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. If pest appearances are not isolated or they persist then notify the Management Company so it can rectify the situation.
AIR CONDITIONING
We advise you to keep all windows and external doors closed whenever possible; not only will this help to keep bugs from the property, but it will also enable the air conditioning unit to function more efficiently and prevent damage to the air conditioning unit due to excessive run times.
SECURITY SAFE
Use of the safe is free but conditional as there is only one key. If you require assistance from the property manager or a locksmith to retrieve your possessions from the safe, for example because you have lost or broken the key, you agree to pay all charges. If you don't agree to this then please do not use it. The key must be left in the safe on departure otherwise the key will be deemed to be lost.
PROPERTY MAINTENANCE
The Management Company and appointed tradesmen have the right to enter the property for carrying out repairs or general maintenance e.g. the cleaning of the swimming pool, garden, repairs in the villa etc.
TRAVEL AND HEALTH INSURANCE
All members of the party are advised to take out adequate holiday insurance to cover all eventualities such as cancellations, accidents, loss, sickness and damage. All matters arising with regard to loss or injury should be directed to the respective insurance company.
Guests are reminded to exercise care as to the personal safety of themselves and all party members. Whenever possible valuables should be left secure and out of sight.
LIABILITY
The Owner or Owner's agents do not accept any liability whatsoever for death, personal injury, accidents, loss from the villa or safe, loss or damage to person(s) or personal effects however caused whilst staying in or about the rental property.
INVENTORY
No items may be removed from the villa. This includes linens and towels. Please report any breakage or damage to the Management Company. You accept that you are responsible and will pay for any loss or damage caused by any of your party as deemed by the property manager.
CODE OF CONDUCT
Old Mill Circle is in the residential community of Country Creek Estate. The actions of all the members of your party should not interfere with the enjoyment of either other holidaymakers or residents of Country Creek Estate. Please do not play loud music or engage in any activity that may cause inconvenience to your neighbours after 10:30 pm or before 07:30 am.
PROBLEMS OR COMPLAINTS
In the unlikely event that you experience any problems with the property please contact the local Management Company who will do their best to assist and rectify the matter as soon as is practically possible. Should a problem remain unresolved the Owner must be notified in England immediately. Every effort has been made to ensure the accuracy of descriptions concerning the property and services. However, we reserve the right to change without notice fixtures, fittings and general decor as part of ongoing development and maintenance of the property. Also we cannot be held responsible for any errors, omissions and changes beyond our control.